Get help with problems watching the channels, and fix errors on the BT Sport App and online player. However, I received a call from BT again, telling me that they failed to activate the broadband and have to go talk to the. It wouldn't allow it suggesting the SIM wasn't valid. See how to fix common issues with broadband, wireless connections, speed, email, forgotten usernames and passwords and more. Sky activation update says: - to be activated on 16th. Hi, I have made the mistake of moving from Sky fibre to Bt Fibre. . I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. Re-installed McAfee and now I cannot activate the sofware. Every time I am told to. My activation date was yesterday. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. What broadband package have you ordered, as there may be a problem with the availability of spare connections? Use the address checker on the page below, and post the results, but edit out your address details first. . My Profile. Personal; Business; Find a store Network Status Checker Mobile Mobile Phones. 2. . Upgrade to Complete Wi-Fi. Since then there has been a series of problems including routing errors, cable work. Fix broadband problems. Bills & Packages. Broadband Extras & Apps from BT. if you have a broadband package that will include phone line so are you being charge by BT & SKY for your landline. If our engineer's carrying out the install, they'll prove the. My activation date was the by midnight on the 21st but never happened. Supercharged, ultra-reliable broadband. She has been with BT for landline for years (well over 30 years). Whether you need support setting up your internet connection or managing your service, you'll find a range of helpful articles. I spoke with an online help advisor who told me he had escalated the issue to the technical team and it would be fixed in 5 working days. Track my order >. You may have created a BT ID if you placed your order. BT broadband and Sport from £1 a month for 3 months. . Provided the commissioning test passes, you will be told that your service is now active. I am currently in the process of switching from BT to Sky. Please try after 15 minutes. Phone the Moving House/BB Activation team, as this is who I have been dealing with up till this point. Until today I paid for Sky ADSL2+ broadband for her. I've just got of the phone to customer support having been told that there was a 'problem. Our network reaches over 99% of the UK, so we've got you covered. Chat is available between 7am and 10:45pm, 7 days a week. So it's my activation day today, moving from Sky to BT - I've read some stories on here with problems moving from Sky, so I'm already thinking something is going wrong. Hi all, Ordered my hub on the 11th November and it was delivered on the 18th. Stay on the screen with the 6-digit code while you grab your phone or. BT however has failed too, our landline is working but our broadband is not. . Sounds very odd, e. I was promised speeds between 10 and 17Mbps so still in spec and no complaint. You can easily connect the hub yourself. If the cable are connected correctly. With BT Service Status you can check your BT Broadband, Landline or TV is working. I know Sky was connected in the house previously. BT broadband and Sport from £1 a month for 3 months. If this doesn't help for quick fixes to common issues head over to our broadband connectivity pageRe: Delayed and delayed activation. If you need any further help please let us know. Hi all, I've just moved house and have had my BT phone and broadband transferred to the new house. I keep bein. Months passed and i forgot about the activation code i was waiting for and then tried to use the card in December. Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. That. If it is, troubleshoot your broadband or call us at 0800 800 150. com & Community; Broadband. unfortunely the forum mods cannot help with FTTP. BT are supposed to activate my home broadband on 15/06 . 50 cheaper per month. Go to MyBT and log in using your BT ID and Password. Our customer service is available 24/7 and our reliable broadband network ensures issues are kept to a. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. 5m ethernet cable we’ll send out with your box. SIM only for phones; SIM only for tablets; Pay as you go SIMsSo I have moved house and signed up to Infinity 1 with calls. Get ready. Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. The first person told me that my recent order had been canceled because of reasons, then she put me through to sales to make a new order. Installation of a landline and broadband installation takes approximately 14 days. Hello I'm sorry to hear about this experience, I completely understand your frustration. Now you can prioritise your online traffic for working from home, and to turbo-charge your gaming. BT TV is only available to broadband. Full fibre 500 activation. that shouldn't be an issue (having just performed a speed test here, on a different. I bought two new Advanced Digital Home. Sign in to discovery+ on a BT TV device. Home setup, Wi-Fi & network discussions. Hi all, I have a new build property. I'm afraid only our telephone agents can look into broadband related queries. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. TNT Sports on Sky TV with BT Broadband:. Hello, Me and mother currently have not recieved internet for an entire month. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. I did this on 30th of November and was given an activation date of. Our broadband keeps dropping out, losing connection. BT are supposed to activate my home broadband on 15/06 . My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. My broadband was due for activation today and I was advised to restart the ONT at midnight Monday. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. Plus, you can also cancel any landline or TV packages bought at the same time as your broadband. Fixes: 1,[email protected] I found that a new order was placed on 24th Feb, saying that the broadband would be acticated on 28th, and I could tell that the engineer must have been here. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. So I ordered BT full fibre 60MBPS on 25th August for new flat i moving to this weekend (Tenants moved out 22nd august) Activation date 9th sept (not happened) Router arrived that day. Then after that, pushed to the 27th. Home phone including Digital Voice. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Landline & Mobile. Broadband / BT Fibre broadband / Activation Delay; Options. 5 days x £5 = £25. Hi there, Today is finally the day my new fibre broadband is being activated, I have put up with a crappy 1mb-3mb connection for two years and today is the day the upgrade is happening. 99/month when bundled with Fibre 1 superfast broadband thereafter. ? I ordered a 24meg package (line rental + broadband) Everything was confirmed, activation date and engineer visit date set Two days before engineer visit, I receive a ph. . Get our superfast unlimited fibre broadband. Transferred to technical team, and prompty cut off. Attempt to phone BT to report that the line is still not active. Last Thursday my mobile phone rang and it was a BT engineer who wan. I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. Never had issues before (with Plusnet or BT before that). 99 for line installation in 2022 (Uswitch survey of 2,003 broadband users, August 2022). I received email and text on 20th that my order has been completed and broadband and digital voice has been activated. . Track your order and delivery. 4G Home Broadband - 30Mb. First, please check that the broadband cable is probably connected to your Smart Hub 2. 33 for each calendar day that the service is not repaired: Missed appointmentsExisting BT Sport customers won’t need to do anything differently. This would have been shown on the notes part of that page you displayed. BT broadband activation delay Hi, I’m hoping someone might be able to help or shed some light on my problem. If you already have a BT ID linked to your BT service, you would need to use a different email address when setting up the BT ID for your EE BT Sport service. Moving home. When I look under my products TNT appears on my main account but there is no 'activate' option. Re: Switching from Sky to BT - issues that I wasn't aware of. Home phone including Digital Voice; BT Mobile; Email. You need a working BT Retail phone line before the broadband task can be issued, as its needed as part of the commisioning process. . “You're not connected to a Sky Q box right now. Hi all, I've just moved house and have had my BT phone and broadband transferred to the new house. This is just a customer to customer help forum, everyone here, including myself, are just customers. Zen to solve that put the phone line through. The sales person said he will make the new order. 4G Home Broadband - 30Mb. No upfront costs. Feel your pain and even tho my service hasn't even started I'm getting second thoughts already. I'm afraid only our telephone agents can look into broadband related queries. Buy this deal See all BT deals. Connect to your BT broadband hub over wi-fi or use the 1. There are also a range of technical support services available on. It may not have been connected through at the exchange. BT has a broad range of broadband packages, starting with BT’s Fibre Essential, which comes with speeds of 36Mbps. BT Broadband customers get at least two free licences and can. This will help to keep you safe while browsing online. Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. BT customer service, truly dreadful. So it's my activation day today, moving from Sky to BT - I've read some stories on here with problems moving from Sky, so I'm already thinking something is going wrong. We are so annoyed. Attempt to phone BT to report that the line is still not active. There may also be a £9. I followed the steps that came with the equipment, but th. BT customer service phone numbers (broadband, mobile or phone line) problems. During the current promotion (November 2023) BT is also offering any Xbox users who choose the Full Fibre 500 and Full Fibre 900 packages an Xbox Game Pass Ultimate from six to 12. Sorry to hear you're still experiencing issues with your broadband setup. BT. Planned date: 23 Oct; Actual date: 28 Oct (although I didn't see anything change from my end on 28 Oct). The service starts on the day we activate your BT Total Broadband service. If you have an older recordable TV box, which looks like the one below, it won't have access to the Prime Video app. The problem I have is that I cant activate my BT ID. Once you're connected, open the app and log in with your BT ID. BT TV Box Pro, TV Box Mini): Go to the app store on your TV and install the discovery+ app. The only place to watch the UEFA Champions League, UEFA Europa League and UEFA Europa Conference games in addition to Premier League matches, Premiership Rugby and access to Eurosport 1 and 2 and discovery+. Ok, ofcourse no broadband next day call " sorry our system shows Yo. Sounds like you have a very similar issue to me regarding activation and going through the forum here it seems to be a very common theme from BT not providing activation when they say they will and we end up waiting weeks. OR. I ordered BT FTTP 900 on 30 September, with the engineer appointment set as 23 October. We supply network services to more than 650 service providers, for example Sky, BT, Vodafone, and TalkTalk, who use them to bring broadband packages to you. Hi, I recently ordered an upgrade to my broadband from ADSL to FTTC but the activation date of 30th January has now passed, and I'm still connecting with ADSL. . My broadband and phone was supposed to activate 4th April. com over the next 3 months though - offers come up frequently, and there's no rush to move straight away. For the last 3 hours been trying to contact vodafone through phone and live chat. none of the Vodafone help lines seem to be working todayA BT ID is the username and password you need to manage all your BT services online. 0800 587 4787Activate Work Mode and Game Mode. The "Activate" button on my Product management page is still live but if. it should be done any time up to midnight (been saying this since 16th). Once you’ve set it up, BT Web Protect will warn you before you visit a suspicious website, on any of your devices connected to BT Broadband. Solved: I have been a BT broadband customer for about a year. Step by Step instructions. Stay on the screen with the 6-digit code while you grab your phone or. The best way to ha. In most cases we can switch on your broadband without you needing to be home. . Check BT availability. Existing customers can upgrade or regrade through our contact centre, simply call us on 0800. Open discovery+ and choose Sign In. A further five days will be needed to connect your broadband. If your BT broadband home network is playing up, you're not alone. and manage your personal details and how you pay. With fibre all the way to your home, no copper cables. When I click on the email link 'activate your BT ID now' it takes me to a page that say -Simply log into My BT and navigate to the ‘TV and Sport’ section under ‘Your products’. . Scam Alert: Caller purporting to be from BT, asking you to download an app to screen share - 22/01/2021. Our BT Mobile contracts are mainly 12 months for SIM Only and 24 months for handset plans. problem! I ring BT at first they say openreach haven’t completed all there work which I explain they have, which they then confirm openreach have indeed done everything, i was then. You have been temporarily locked out. BT Halo. I got confirmation from both BT and Sky that my phone line and broadband woul. Signed up 2 weeks ago and activation was today. Activation Day - Still no internet or dial tone. Since then there has been a series of problems including routing errors, cable work. I work with the guys who manage the activation journey, so should be able to find what's going on. On hold for more then an hour. If same thing happens to me I will just cancel straight away. Full Fibre’s rolling out across the UK, with thousands of homes connected everyday. 1. Broadband & phone. Quality of ServiceFirst of all apologies for the long post but here goes. . On 17/06 BT support team told me that there is a glitch in the orde. Low on minutes, data or texts?Hi I understand your disappointment at this problem with your broadband activation. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. This is a small network termination point. . Automatic Compensation. I have not recived an email or text to say the broadband and landline has been activated which I understand may be normal. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. Hello, Me and mother currently have not recieved internet for an entire month. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;I ordered a SIM on Sunday. We’ve spent hours on the phone and ea. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. Track my order >. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. Router has more or less given up in Broadband connection 30-06-2023; New build activation problem in Broadband activation 26-06-2023; Previous provider preventing activation of account. com & Community; Broadband. An hour and a half after the appointment window ended, the online chat told me openreach had said they did. Compensation is paid as a bill credit, reducing the cost of your next broadband bill. ADSL/Copper broadband; BT Fibre. You need to prove this by taking it apart, and plugging a microfilter into the "real" test socket as shown on this picture. Watch over 70 Freeview channels as well as. I have un-installed and re-installed the software 5 times in various different ways but. 99. Hi. However, there is usually a £9. Annual price changes and terms apply. I live in Hawksworth just in the outskirts of horsforth. Browse . Started the process of upgrading from my fixed 2meg connection to BT Max last Thurs. Get exclusive offers as an existing BT broadband customer, like 10% off certain EE pay monthly mobile plans. Re: TNT Activation. BritBox is an on-demand streaming service for UK TV boxsets. Please check your settings “. But BT keep telling me there is a fault externally (Openreach)that need to fix and delay my activation (supposed be on 30Mar), in 48hrs/end of this. To change the activation or start date for your order, please use Chat (during office hours) on the Track your order page. com & Community; Broadband. The Openreach database is primarily attatched to a phone number, that is their USO. BT Web Protect helps protect you from viruses, scams and phishing attacks by warning you if you're about to visit a potentially harmful website. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. . No, the big problem with it is that the phone doesn’t work if your broadband doesn’t, which also means that, unlike all previous sorts of landline, it won’t work during a power cut. I have today had my full fibre 500 installed after being with sky for 4 years and recieving terrible speeds on there super fast broadband. This might happen because your BT Broadband is new, and your service isn't live yet. For the home; For business and public sector. com & Community; Broadband. BT TV includes NOW (giving you access to all the Sky channels), Netflix and discovery+, which means you get much more value all contained within one bill, helping you to manage your money more effectively and here’s the best. £5. ACTIVATION. For a reliable signal in every room or £100 money-back guarantee. Hi all, I am posting here as my last resort. Watch our short video guides or follow our step by step instructions. There seems to be a lot of issues with broadband provision, where people have selected the Digital Voice option. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. A landline or broadband customer would be entitled to compensation if… Amount of compensation; Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. BT are supposed to activate my home broadband on 15/06 . I don’t have internet still. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. To check your mobile signal status, use the EE coverage and network checker. We’ve spent hours on the phone and ea. 3. Have there been situations where BT have provided 'new' customers with a 4g hub while waiting for the delayed FTTP installation problems to be resolved, or is this only available to Halo customers? Another expensive option under consideration is to keep the Sky FTTC and phone line, and order BT Full Fibre and Digital Voice with a new telephone. You do not need to leave it plugged in all of the time, but just keep it for fault finding, as it could. Power light is red. Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or BT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2022. My activation date for Infinity 1 was Monday of this week. Automatic compensation is available to customers of BT, EE, Hyperoptic, Plusnet, Sky, TalkTalk, Utility Warehouse, Vodafone, Zen Internet, and Virgin Media. Check the black cable with the grey connectors on the end is. If you want a faster service, its Fibre 1 package clocks in at 50Mbps, and Fibre 2 achieves speeds around 67Mbps. . More options. The day arrives and the engineer turns up late morning within the agreed slot but says he needs a harness for the pole and would. 3. Email;The legal stuff. Basically, signed up for BT Infinity 2 on the 8th August, to activate an existing line and retain my landline on the 22nd August (Phone & HBB). TalkTalk. Every time I am told to. With TNT Sports and discovery+ Premium included in every sport package, you can enjoy a wide range of sports and entertainment content. No upfront costs. Hi All I was wondering if someone could shed light on what could be going on here. He gives me a router to take home and I cancel with BT. Since they couldn't connect us before 22nd March and we are working from home, this was unacceptable so we asked when bt would be able to provide. I have recently moved from BT standard to BT Infinity 2 and was advised I would get between 58 & 78mb when signing up. I ordered BT fibre broadband to my new address on 5/7/23. . Was told the service will be activated on 5th August 2021 by an Engineer. I was watching a Twitch stream at the time it went down. The engineer came and there was no issues raised however the activation did not occur. Black Friday deal. BT mini hub activation frustration. A master socket is the main socket for the phone line in your home, not an extension socket. BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. PlusNet broadband - problems getting connected. Blue Light. However by restarting the O. . How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. Activation date given 15th December. View Deal. Home phone including Digital Voice; BT. The letter also stated that "Your broa. Change the playing field, expect problems. Community; Community;. 31-08-2021 1:10 PM. I. Plusnet Perks. Terms apply. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. We know you need your broadband and landline to stay connected. Sounds very odd, e. Ask the BT. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. although I was given a date of 4th May as my new activation date, I am still. Get 3 months free broadband. . My engineer visit and activation date was scheduled for 26/7/23. - theres an issue with you account. On 4th October I ordered FTTC from BT as our cabinet had just received a fibre connection and Talk talk were not offering it. Flexible and affordable sim only deals with no contract. Or there might be a problem with your broadband. I have tried to order Broadband only connection from BT. 95 setup cost depending on the package. Business; Find a store Network Status Checker Mobile Mobile PhonesBusiness; Find a store Network Status Checker Mobile Mobile PhonesCancelling your broadband agreement in your cooling-off period. It was delayed for two weeks initially as openreach were not allowing Simultaneous phone and broadband activation. I am without a landline and broadband for the. Stream eye-opening documentaries, must-see reality, and exclusive Originals. . Once you have activated your BT ID, you'll be able to see your bills, usage, products and extras online. Pause and rewind live shows on our most advanced personal video recorder yet. . Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;Hello I switched yesterday from Now broadband to BT fibre broadband. . I'd recommend unplugging your router or switching it off until we've confirmed your broadband's ready to use, because plugging it in too early can occasionally cause problems with the router automatically finding the right details to connect to the internet. Your options. What's my BT Wi-fi password or username? Learn about your password and username for BT Wi-fi, and how you can find or change them if you've forgotten what they are. com & Community; Broadband. Check if there are any temporary issues that are affecting service near you. 19-05-2023 11:22 AM - edited 19-05-2023 11:23 AM. To find out which speed is right for you, see our Cheap Broadband guide. This may look like those shown below , or something similar. com and include your BT ID and BT account number in the email. It goes up to 25x faster than our standard fibre. If you’ve spoken to a phone or broadband provider and they’ve said you can’t order this, please get in touch with us. You can set up your broadband at any time, but it won't start working until your home has been activated. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. My phone line activated as expected, but not the broadband. Changed my broadband over from Sky to BT, sky worked fine. That’s why we’ve joined forces with EE to innovate and take on what’s next in the world of connectivity. I have plugged router in phone socket used previously and i get a ref flashing b light, i have spoken 3 or 4 times with BT who keep saying it will. Get help Getting started When will my broadband be activated? If an engineer installed your service, it's ready to use straight away unless extra work is needed at the exchange. To sign in on your BT TV device, follow the steps below. . Thanks for confirming the process you're following. com & Community; Broadband. . Activation has not worked. They have no clue about my order until I called them on 15/06. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark;. We don't no when you will be activated. BT however has failed too, our landline is working but our broadband is not. We do work closely with Openreach to assess what lines are already at each property and if there's room in the green cabinet to accommodate us. Bills & Packages;Hi Recently I ordered broadband from Bt (4 times actually, 3 were cancelled). It is common for some problems to be reported throughout the day. Nothing happened. If you haven’t got an account click the ‘Sign up’ button. Vodafone is terrible at communicating updates to the customer. I was recently told that fibre is now available in my area. I had an activation date of Apr 26th, but there is no connection. The engineer completed what he needed to do at the new cabinet and exchange this morning, I received text messag. .